FAQ
Frequently Asked
Questions
Find helpful information about shopping with Deskora, including orders, delivery, returns and payments.
Where does Deskora ship?
Deskora currently ships within the United States only.
How much does standard shipping cost?
We offer Free Standard Shipping on orders within the United States.
How long does delivery take?
Orders generally require 1–2 business days for handling, followed by an estimated transit time of 3–5 business days. The overall estimated delivery timeframe is 4–7 business days.
What is the order cutoff time?
Our order cutoff time is 2:00 PM Eastern Time (ET).
Which carriers may deliver my order?
Orders may be delivered using USPS or UPS, depending on the shipment.
Will I receive tracking information?
Yes. Tracking information is provided after your order has been shipped.
Is the estimated delivery date guaranteed?
Delivery timeframes are estimates and are not guaranteed. Carrier operations, weather conditions and other circumstances outside our control may occasionally affect delivery.
Can my order arrive in more than one package?
Yes. In some cases, items from the same order may be sent in separate packages.
What is Deskora’s return window?
Eligible items may be returned within 30 days from the date you receive your order.
What condition should a returned item be in?
Returned items should be unused and in their original condition, including applicable original packaging and accessories.
Do I need to contact Deskora before making a return?
Yes. Please contact Deskora support before sending a return so the appropriate return instructions can be provided.
Does Deskora charge a restocking fee?
No. Deskora does not charge a restocking fee.
How are approved refunds issued?
Approved refunds are issued to the original payment method. After the returned item has been reviewed, refund processing may take up to 10 business days. Your payment provider may require additional time to reflect the refund.
Are exchanges available?
Exchanges may be available for eligible products. Please contact our support team for assistance.
What should I do if my item is damaged, defective or incorrect?
Contact Deskora support before returning the item. Please provide your order number, an explanation of the issue and clear photos when needed so our team can review the situation.
Can I cancel my order?
An order may only be cancelled before processing or shipment has begun. Once an order enters processing or has been shipped, cancellation is no longer available.
What if my order has already been processed or shipped?
Once processing or shipment has begun, the order cannot be cancelled. After receiving the order, eligible items may be handled according to Deskora’s return policy.
Which payment method does Deskora accept?
Deskora currently accepts PayPal as its payment method.
Should I send my PayPal login information to Deskora?
No. Never send your PayPal password, login credentials, verification codes or other sensitive account access information by email or to Deskora support.
How can I contact Deskora?
You can reach Deskora support at support@deskora.com.