Payment Policy
Payment Policy.
This Payment Policy explains the payment method available at Deskora, how online transactions are authorized, how approved refunds are returned to the original payment method, and important payment information customers should know when completing a purchase.
PayPal Checkout
Deskora currently accepts PayPal as the available payment method for online purchases.
Payment Security
Deskora support will never need your PayPal password, login credentials or verification codes to assist with a store-related payment concern.
Approved Refunds
When a refund is approved, the approved amount is returned to the original payment method.
PayPal
Payment Terms & Customer Information
Accepted Payment Method
Deskora currently accepts PayPal only as the available payment method for online orders.
Completing Your Payment
When PayPal is selected during checkout, you will follow the applicable PayPal process to authorize payment for your Deskora purchase.
Transactions completed through PayPal may also be subject to PayPal's applicable account requirements, transaction procedures, security practices and terms.
Payment Authorization
PayPal may verify or authorize a transaction before payment is successfully completed.
An order cannot normally proceed until the required payment has been successfully completed or authorized through the applicable checkout process.
Checkout & Billing Information
Customers are responsible for entering accurate and complete information during checkout and for keeping information associated with their PayPal account current where applicable.
Incorrect, incomplete or outdated information may affect payment authorization or the successful completion of a transaction.
Unsuccessful Payments
If PayPal declines, rejects or is otherwise unable to complete a payment, the associated order may not be successfully placed or processed.
When an issue relates specifically to your PayPal account, payment source, account access or PayPal authorization, you may need to review your PayPal account information or contact PayPal for account-specific assistance.
Order & Payment Confirmation
After the required checkout and payment process has been successfully completed, applicable order confirmation information will be provided.
If you believe your payment was successfully completed but you did not receive the expected order confirmation, contact Deskora support and provide your order or transaction information when available.
Approved Refunds
When a refund is approved, the approved amount is issued to the original payment method used for the applicable transaction.
After the applicable review has been completed, Deskora's refund processing may take up to 10 business days.
Once Deskora has processed the refund, the payment provider may require additional processing time before the refunded amount appears in the customer's account. This provider processing period is separate from Deskora's processing time.
Payment Security
Customers should protect their PayPal account and sensitive payment information at all times.
Never send your PayPal password, login credentials, verification codes or other sensitive account access information through email or to Deskora customer support. Our support team does not require these details to assist with a store-related payment question.
Payment Concerns
If you notice a payment concern associated with a Deskora purchase, contact our customer support team with your order number when available and a clear explanation of the issue.
Deskora can assist with payment matters relating to our store and your transaction. Issues involving PayPal account access, PayPal credentials or PayPal-specific authorization may require assistance directly from PayPal.