About This Privacy Policy

This Privacy Policy describes Deskora's general practices concerning personal information associated with browsing our website, purchasing products, using store functionality and communicating with us.

When you interact with our online store, personal information may be collected and processed as described in this policy and as otherwise permitted or required by applicable law.

Information We May Collect

The personal information involved may vary depending on how you interact with Deskora and which website or store services you choose to use.

Information we may collect includes:

• Name and contact information you provide.
• Billing and delivery contact information.
• Products purchased and related transaction information.
• Payment-related transaction information.
• Customer support messages and communications.
• Browser, device and IP address information.
• Website interaction and usage information.
• Cookie and similar technology information.
• Information voluntarily provided through store features.

How Personal Information May Be Used

Deskora may use personal information where reasonably necessary to provide our online-store services, communicate with customers, maintain our website and operate our business.

Information may be used to:

• Receive, manage and process customer transactions.
• Provide information associated with customer purchases.
• Respond to customer service enquiries and requests.
• Maintain customer and transaction records.
• Operate, maintain and improve store functionality.
• Understand how visitors interact with our website.
• Help identify potentially fraudulent or unauthorized activity.
• Maintain the security and integrity of our store.
• Protect the rights of customers and our business.
• Meet applicable legal and regulatory requirements.

Shopify & Ecommerce Technology

Deskora operates its online store using Shopify. Personal information may therefore be processed through Shopify and technologies associated with providing ecommerce functionality, website services, checkout features and other online-store functions.

Shopify and other independent technology or service providers may process information according to their own applicable privacy, security and service practices.

Payment-Related Information

When a customer completes a transaction, certain payment-related information may be processed by the payment services involved in completing that transaction.

Independent payment providers may collect, use and retain payment-related information according to their own privacy, account and security practices.

Cookies & Similar Technologies

Deskora's online store may use cookies and similar technologies to provide website functionality, remember certain preferences, support store features, understand website usage and maintain or improve the online experience.

Some cookies or similar technologies may be provided through Shopify or other services used to operate our website.

Most browsers provide controls that may allow users to restrict, remove or otherwise manage cookies. Restricting certain cookies may affect the operation or availability of some website features.

Transaction & Customer Service Information

Personal information associated with a customer transaction may be used where reasonably necessary to administer the transaction and provide related customer service.

This may include information such as customer contact details, transaction records, product information, communications and other information reasonably necessary to review or respond to a customer request.

This section explains how transaction-related information may be handled for privacy purposes. It does not replace or modify any separate store policy.

Third-Party Service Providers

Deskora may use independent service providers to support functions necessary to operate our online store. Depending on the service involved, these providers may process limited personal information necessary to perform their services.

Such services may include:

• Ecommerce and website technology.
• Payment processing and transaction services.
• Order-related operational services.
• Website analytics and functionality.
• Customer communications.
• Fraud prevention and security services.
• Other technical or operational services used by our store.

Information may be disclosed to these parties where reasonably necessary for the applicable service or where otherwise permitted or required by law.

How Personal Information May Be Disclosed

Personal information may be disclosed to service providers, professional advisers or other parties where reasonably necessary to operate our business, provide requested services, protect legitimate interests or satisfy applicable requirements.

Information may also be disclosed where reasonably necessary to respond to valid legal requests, investigate suspected fraud or misuse, enforce applicable rights, or protect customers, our business and our online store.

Information Security

Deskora uses reasonable measures intended to help protect personal information against unauthorized access, misuse, alteration, loss or disclosure.

However, no internet transmission, electronic communication method or information storage system can be guaranteed to be completely secure.

Customers should also take appropriate precautions to protect their devices, accounts, passwords and other sensitive information.

Information Retention

Personal information may be retained for periods reasonably necessary for the purpose for which it was collected or processed.

This may include maintaining appropriate transaction and business records, responding to customer requests, addressing disputes, supporting security and fraud prevention, protecting legal rights and satisfying applicable legal or regulatory requirements.

Retention periods may differ depending on the type of information, why it is maintained and any applicable obligations.

Your Privacy Rights & Choices

Depending on where you live and the laws that apply, you may have certain rights or choices concerning eligible personal information maintained about you.

Depending on applicable law, these may include:

• Requesting access to certain personal information.
• Requesting correction of inaccurate information.
• Requesting deletion of certain eligible information.
• Requesting information about certain processing activities.
• Exercising other privacy rights provided by applicable law.

Deskora may request information reasonably necessary to verify your identity or authority before responding to certain privacy requests.

Children's Privacy

Deskora's online store is intended for a general shopping audience and is not designed for the knowing collection of personal information from children who are not legally permitted to use the applicable services without appropriate authorization.

If you believe that personal information belonging to a child has been provided to us inappropriately, please contact Deskora so the matter can be reviewed.

Third-Party Services & Links

Our online store may contain integrations, tools, features or links involving independent third-party services.

These third parties may maintain their own privacy, security and information-handling practices. Deskora does not control the privacy practices of independent third-party websites or services.

Customers should review the applicable privacy information provided by those parties when interacting directly with their services.

Legal & Security Requirements

Personal information may be used, retained or disclosed where reasonably necessary to comply with applicable law, respond to valid legal processes or requests, protect our legal rights, investigate suspected fraud or unauthorized activity, or help protect customers and our online store.

Changes to This Privacy Policy

Deskora may revise this Privacy Policy from time to time to reflect changes in our online services, technology, privacy practices, business operations or applicable requirements.

When this Privacy Policy is updated, the revised version may be posted on this page together with an updated effective date.

Privacy Questions & Requests

If you have questions about this Privacy Policy, how personal information associated with your interaction with Deskora may be handled, or an applicable privacy request, you may contact our customer support team.