Return & Refund Policy
Returns & Refunds.
This policy explains Deskora's return requirements, how to request an eligible return, how approved refunds are processed, exchange availability, and what to do when there is an issue with your order.
30-Day Return Window
Eligible products may be returned within 30 days from the date you receive your order.
No Restocking Fee
Deskora does not charge a separate restocking fee for an approved eligible return.
Up to 10 Business Days
Approved refund processing may take up to 10 business days following receipt and review of the return.
How to Request an Eligible Return
Deskora Return & Refund Terms
30-Day Return Period
Eligible products may be returned within 30 days from the date of receipt, provided the product meets the applicable return requirements described in this policy.
Customers must contact Deskora support before sending a product back. This allows the return request to be reviewed and the appropriate return instructions to be provided.
Please wait for the applicable return instructions before sending your product back.
Return Condition & Eligibility
To qualify for an eligible return, the product should meet the applicable return requirements:
- Returned within 30 days from the date of receipt.
- Unused and in its original condition.
- Include applicable original packaging.
- Include applicable accessories supplied with the item.
- Include relevant order information.
Products that have been used, altered, or damaged after delivery may not qualify for a standard return.
No Restocking Fee
Deskora does not charge a separate restocking fee for approved eligible returns.
How to Request a Return
Contact Deskora support before sending any product back. Please provide your order number, the reason for the return, and other relevant information needed to review your request.
If the product qualifies for return, the appropriate return instructions will be provided. Please wait for those instructions before sending the item.
Return Instructions
Return arrangements may vary depending on the reason for the return and the circumstances of the request.
Customers must contact Deskora before sending a product back so the appropriate return instructions can be provided for the specific request.
Damaged or Defective Products
If your product arrives damaged or defective, contact Deskora support before returning the item.
Please provide your order number, a clear explanation of the issue, and clear photographs when needed so the situation can be reviewed.
Keep the product and any applicable packaging or accessories until the request has been reviewed and further instructions have been provided.
Incorrect Item Received
If the product you receive does not match your order, contact Deskora support before sending anything back.
Include your order number and a clear explanation of the item received. Clear photographs may also be requested when needed to review the concern.
Approved Refunds
After an eligible return has been received and reviewed, an approved refund will be issued to the original payment method.
Following receipt and review of the returned product, Deskora's refund processing may take up to 10 business days.
Your payment provider may require additional time before the refunded amount appears in your account. Provider processing time is separate from Deskora's refund processing period.
Refund Processing Delays
If you have received confirmation that an approved refund was processed but the amount is not yet visible, please allow for any applicable payment-provider processing time.
If the applicable processing period has passed and the refund is still not visible, contact Deskora support with your order information so the matter can be reviewed.
Exchanges
Exchanges may be available for eligible products.
Contact Deskora support before returning an item for an exchange. The request will be reviewed and the applicable instructions will be provided when an exchange is available.
Order Cancellation
If you need to request an order cancellation, contact Deskora as soon as possible.
Cancellation is only possible before the order enters processing or shipment.
Once processing or shipment has started, cancellation is no longer available. After delivery, an eligible product may instead be handled according to this Return & Refund Policy.
When a Standard Return May Not Qualify
A standard return may not qualify when the applicable requirements of this policy have not been met. This may include situations where a product:
- Is returned outside the 30-day return period.
- Has been used after delivery.
- Has been altered by the customer.
- Has been damaged after delivery through customer handling.
- Is missing applicable packaging or accessories.
- Does not otherwise satisfy the return requirements above.
Contact Deskora Support First
Please contact our support team before returning a product. For damaged, defective, or incorrect items, include your order number, a clear explanation of the issue, and clear photographs when needed. This helps us review your request and provide the appropriate next steps.